Relais & Chateau at Thornbury Castle are seeking a Food & Beverage Assistant to join our professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has almost completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol.
About You
• Greet guests, take orders and serve food and drinks.
• Answer all queries about the menu including drinks and make suggestions.
• Take ownership of guest’s requirements and food allergies.
• Follow Health and Safety and Food Safety procedures.
• Set up the dining areas and process charges and payments.
• Effectively communicate with all colleagues and managers.
• Handle guest queries and complaints with a calm and mature approach.
• Dedicated team player with strong communication skills.
• Natural passion and flair for the industry and food
• Have the ability to work unsupervised, using own initiative when needed.
• Ambition to succeed at the highest levels.
• Willing to learn new things.
The Offer
• £11.10 per hour dependant on experience
• This role can be offered as a part time or a full-time permanent position – 24 – 40 hours per week worked over 3 or 5 days including evening shifts and weekends
• 8 hour shifts between 7am and 11pm
• An additional share of service charge and tips every 2 months
• 28-day holiday including bank holidays
• Additional paid day off on your birthday
• Referral program – £250 per new member of staff introduced
• Complimentary stay at the castle after 3 months’ probation period successfully passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Free uniform, meals whilst on duty and free parking
If you believe you could be the next team member to Join the castle we’d love to hear from you.
CV to: HR@thornburycastle.co.uk
Quote ref: EAW.0002
Residency Status: All employees must have the right to live and work in the UK and You must be able to prove your eligibility to do so to apply for any of the roles on this page – you must be a UK/EU Citizen, with indefinite leave to remain or permanent residency status.