Guest relations manager Thailand

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Eastfield Recruitment
  • Post Date: April 26, 2018
  • Applications 0
  • Views 373
Job Overview
  Guests relations Thai national or Expat with good Thai language skills Specific Duties: To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation To input and review Departmental Standard Operating Procedures and objectives in line with the properties policies To have a management presence at both reception desks, to meet and greet guests and ensure that they are roomed as a Standard Procedure To attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments To liaise with the Reception Manager or Senior Management on any guest complaints or operational challenges To ensure that you are fully aware of all hotel tariffs, facilities and current activities To ensure the shift is well organized, that the team is allocated duties and that they are completed at the end of the shift To display and encourage the team to achieve a high level of personal hygiene, appropriate uniform, overall appearance, customer care, courtesy and social skills To conduct show rounds when required To have a working knowledge of all Front of House related systems and equipment, and front office systems and Concepts To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times To ensure that duty manager safe handover procedures are adhered to at all times and liaise with the Reception Manager and Accounts team with regards to any noticeable discrepancies To assist with the training of all Reception staff and monitor performance To ensure that the General Manager/Resident Manager and all relevant departments receive their departmental reports punctually and accurately To ensure that all public areas are kept up to hotel standards To attend meetings, appraisals and training as required To provide an efficient and professional service always and deal with guest enquiries or complaints either by fax, telephone, letter or in person To be aware of and adhere to health and safety, fire and bomb threat procedures, and to report any item which causes concern to staff or clients To report any maintenance that is required through the correct channels To work to a rota set by your head of department including Night Shift cover when required and to understand that this will be in accordance with business demands Any other reasonable tasks allocated by the Reception Manager or any Senior Management  
Job Detail
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