Guest relations manager Thailand

Eastfield Recruitment
  • Post Date: April 26, 2018
  • Applications 0
  • Views 289
Job Overview


Guests relations Thai national or Expat with good Thai language skills

Specific Duties:

To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation

To input and review Departmental Standard Operating Procedures and objectives in line with the properties policies

To have a management presence at both reception desks, to meet and greet guests and ensure that they are roomed as a Standard Procedure

To attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments

To liaise with the Reception Manager or Senior Management on any guest complaints or operational challenges

To ensure that you are fully aware of all hotel tariffs, facilities and current activities

To ensure the shift is well organized, that the team is allocated duties and that they are completed at the end of the shift

To display and encourage the team to achieve a high level of personal hygiene, appropriate uniform, overall appearance, customer care, courtesy and social skills

To conduct show rounds when required

To have a working knowledge of all Front of House related systems and equipment, and front office systems and Concepts

To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times

To ensure that duty manager safe handover procedures are adhered to at all times and liaise with the Reception Manager and Accounts team with regards to any noticeable discrepancies

To assist with the training of all Reception staff and monitor performance

To ensure that the General Manager/Resident Manager and all relevant departments receive their departmental reports punctually and accurately

To ensure that all public areas are kept up to hotel standards

To attend meetings, appraisals and training as required

To provide an efficient and professional service always and deal with guest enquiries or complaints either by fax, telephone, letter or in person

To be aware of and adhere to health and safety, fire and bomb threat procedures, and to report any item which causes concern to staff or clients

To report any maintenance that is required through the correct channels

To work to a rota set by your head of department including Night Shift cover when required and to understand that this will be in accordance with business demands

Any other reasonable tasks allocated by the Reception Manager or any Senior Management


Job Detail
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